The Digital Extension of your Mercedes-Benz
Whether you’re starting your engine, getting customer support or simply checking your fuel, Mercedes-Benz is here to make life easier.
Connect+ Services
Complimentary 1 year trial subscription included with new vehicle purchase.
The link between driver and vehicle
Monitor your vehicle and take action using the Mercedes-Benz App. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these Digital Extras make owning a Mercedes-Benz even more enjoyable. Digital Extras include:- Remote Engine Start
- Remote Door Lock/Unlock
- Vehicle Tracker
- Geofencing
- Live Traffic Information
- Online Map Update
- Mercedes me Charge
- ... and many more!
Connect Services
Complimentary for as long as your vehicle’s technology is supported
A helping hand at every turn
The assistance Digital Extras from Mercedes-Benz allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not. Digital Extras included:- Remote Vehicle Status
- Service management
- Breakdown management
- Accident recovery
- Telediagnostics for improved servicing
- 24/7 emergency call services3
- Information Call and Call services
How to Activate and Renew Your Services
Pair your vehicle and activate serviecs right from the app.
The Mercedes-Benz App lets you pair your vehicle and activate Digital Extras like Remote Engine Start, Remote Door Lock & Unlock, Vehicle Locator and more, all on-the-go. Simply scan the QR code in the vehicle’s multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. 5, 9 Then activate your Digital Extras in the Manage Services settings in the Garage menu. If you need assistance, please contact our Customer Assistance Centre or your Mercedes-Benz dealer.Download now for iOS and Android.
On-demand via the Mercedes-Benz Store
The Mercedes-Benz Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes-Benz Digital Extras after the complimentary trial. Simply log in with your existing Mercedes-Benz account, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions please call 1-800-367-6372 and our agents will assist with information or purchases on the store.Go to Mercedes-Benz Store
Full Digital Extras List
Discover all of the Digital Extras available with Mercedes-Benz.
Connect+ Services
Get the ultimate upgrade for your Mercedes-Benz with Connect+ and use your smartphone to remotely operate, customize and digitally add to your vehicle.
Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.6, 7
Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.7
Send an address from your phone directly to the Navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.4, 7
For hybrid and electric vehicles, view your charging status and activate climate control remotely.7
Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more.7, 10
View the current location of your vehicle on a map using your smartphone or computer.7
Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it.7
Set up a virtual boundary and be notified when your vehicle enters or exits that defined area.7
Stolen Vehicle Assistance allows the customer to easily and safely assist local law enforcement officials in locating and potentially recovering their stolen vehicle.
You will receive a notification whenever the ignition is switched on or whenever your vehicle is moved away from its parking space.7
A smartphone notification informs you in real time should your vehicle be moved or disturbed. In addition, the Mercedes-Benz App shows the cause of the alarm as well as the level, place and time of the damage. When potential parking damage is detected, you will also see this information on the multimedia display when you enter the vehicle.8
The nearest charging station is easy to find with Mercedes me Charge. The Mercedes me Charge charging network offers you extensive access to public charging stations. Link your Mercedes-Benz account to the provider to access the charging network. Locate a station in the MBUX multimedia system or using the Mercedes-Benz App. Start charging simply via MBUX in the vehicle, the Mercedes-Benz App or the Mercedes me Charge charging card. And the bill? This is issued automatically and centrally online, regardless of which providers you use.
View live traffic information and optimized route guidance on your vehicle’s navigation.4
With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.4
When viewing your navigation, Mercedes-Benz will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.4
Calculate your route based on your vehicle’s remaining range and the charge stations along the way.4
Need parking? View parking facilities near your location, along with current availability and prices.4
Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.4
Have the option to view location-specific weather and temperatures within your navigation map.4
Start the Local Search by voice command or by entering information via the central controls. Save your search results or start your navigation system right away.4
Based on your completed trip data and habits, the Mercedes-Benz App suggests a selection of likely destinations, which you can send to your vehicle with just a click.4
Many ways lead to your destination. Your Mercedes-Benz knows the best way to get there. For this purpose, the navigation system is provided with real-time traffic data. Should road conditions change and a different route becomes a faster option, alternative routes will display directly in the Mercedes-Benz navigation system. You can choose a different route either by simply selecting it in the navigation system or by driving directly along the new route in order to activate it in the system.
To use the Satellite images, simply set the appropriate icon in the navigation settings. The Satellite view will then be superimposed on the standard navigation map. To explore new landscapes, towns or cities from above, you can also move around the map as you please.
Thanks to Music Streaming, your favorite songs are now seamlessly integrated into your vehicle - stream directly via the MBUX multimedia system.11
Radio stations and podcasts from around the world in your Mercedes-Benz.9
Enhance the standard sound for an impression that is even more personal with individual sounds. The selected sounds accompany your journey with, for example, special driving noises or accentuate the interaction with your Mercedes.8, 11
Are you stopping to recharge, or would you like to kill time while waiting? A selection of Mini Games has been developed specifically for the touchscreens and steering wheel Touch Control buttons in your Mercedes.11
A game of TETRIS® is always fun – this classic has been fascinating players for decades. But you have never seen gameplay like this: play either with the touchscreen or a virtual game pad directly in your Mercedes.11
The DIGITAL LIGHT projection functions enhance your driving experience. Animations showcase opening and locking in a remarkable way.8, 11
Connect Services
Our Connect Services come standard for your Mercedes-Benz and are available lifetime. To take advantage, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.
View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.7
Get reminders of upcoming service, and book an appointment with your preferred service dealer.
With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.
If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.
In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.
Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.
Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.9
A single search to find everything you need: Search for items via the multimedia
system and launch functions directly from the results list.
Frequently Asked Questions
To become a Mercedes-Benz Digital Extras user, you must own a model year 2019 and newer Mercedes-Benz vehicle (excluding B-Class and smart) or a 2023 and newer Mercedes-Benz Sprinter Van. Connect Services such as Vehicle Status and the Mercedes-Benz emergency call system are lifetime Digital Extras, while Connect+ Services, including Remote Engine Start and Remote Door Lock and Unlock are complimentary for one year for 2023 and newer vehicles.1 You will need to download the Mercedes-Benz App to use these Digital Extras.
Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle Digital Extras can be activated and deactivated right from the Mercedes-Benz App. Simply download the app from the Apple App Store or Google Play Store, register and add your vehicle using the on-screen instructions, and then you will be able to activate your Digital Extras. If you need further assistance, your dealer will be happy to assist you.
You do not have to provide a credit card to use Mercedes-Benz Digital Extras. Standard Connect services includes a wide range of safety and convenience Digital Extras, while Connect+ services are complimentary for the first year starting with model year 2023. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes-Benz Store.
Most remote Digital Extras will stop functioning but your account remains open and active for non-expiring Digital Extras. You can view what is still active in the Mercedes-Benz App.
You can visit https://shop.mercedes-benz.com/en-ca/connect/ to view eligible Digital Extras (when logged in), add the Connect+ Services to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.
Disclaimers
* National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Prices also do not include any other additional costs that may separately be charged by your selected Mercedes-Benz Dealer. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Some vehicles may be subject to the federal luxury tax that comes into force September 1, 2022. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.
** Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.
1 **Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes-Benz services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes-Benz Overview of Services.
2 Mercedes-Benz is not available on B-class, smart and Mercedes-Benz Vans models prior to 2023.
3 Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported
4 Requires Navigation, which is optional on some models.
5 QR code only available on MBUX-equipped vehicles. Some older-generation vehicles are unable to be paired to your account directly through the app. Please contact your local dealer for assistance with these vehicles.
6 Remote Start not available on all plug-in hybrids and SLC, SL and AMG GT models.
7 Included in the Mercedes-Benz app
8 The services require that the corresponding optional equipment is installed in the vehicle.
9 A visit to the dealership may be required in certain cases.
10 Requires NTG 6 or above.
11 Requires NTG 7 or above.