CDK Global System Disruptions FAQ

We thank you as your patience is importance to us while CDK Global works to fully restore its services for the 10,000+ dealerships across North America that rely on them. We are open for business despite these disruptions, every department is operating and available to help you.

Is your dealership open?
Yes. We are open for sales, service and parts. Please call us to make an appointment. We are happy to assist.

Can I still buy a car?
Yes, you can. There may be some minor delays processing paperwork, but our team of product specialists are ready to ensure a smooth buying experience for you.

Can I bring my car in for service?
Yes, you can. We are open for service and maintenance. Our online service booking is fully available. We strongly recommend making an appointment ahead of time. Guests with existing service appointments may experience longer than usual wait times due to the CDK system disruptions. We thank you for your patience.

Is your Parts department available for me to buy a replacement vehicle part?
Yes. Our Parts department is happy to help. We recommend contacting your Mercedes-Benz of Regina Parts Advisor to check availability of the part that you’re looking for.

What is CDK, and what’s happening?
CDK Global provides cloud-based software for dealerships across Canada and the US to manage vehicle sales, financing, insuring, repairs and maintenance. On June 18, 2024, CDK reported a cyber incident that affected the estimated 15,000 dealerships it serves across North America. An additional incident happened on the evening of June 19, 2024, prompting CDK to proactively take its platforms offline while they work to reinstate their services to us.

Why is it affecting Mercedes-Benz dealership operations, and how does this affect me?
Certain Mercedes-Benz locations rely on CDK software to operate customer transactions. With current CDK system disruptions, those locations are fully transacting, but may be operating with delays. Guests may experience longer than usual processing times during this temporary disruption. While CDK works to return its services to full capacity, our teams at Mercedes-Benz Regina are flexible to help you with your vehicle sales and service needs.

Is my personal data safe if I buy a car or service with Mercedes-Benz, or if I dealt with you in the past?
Yes. There is currently no indication of customer data breaches due to the CDK system disruptions. Our Data Security team at Mercedes-Benz Regina is closely monitoring the CDK situation. Our top priority is to ensure the safety of our customers, and that includes the integrity of customer data and privacy.